Shipping & Delivery
PLEASE NOTE: WE ARE CURRENTLY NOT ACCEPTING ORDERS FROM ANYWHERE IN EUROPE INCLUDING IRELAND.
THIS IS DUE TO BREXIT AND THE UNCERTAINTY OF TIMESCALES AND CUSTOMS CHARGES.
WE ARE WORKING ON BEING ABLE TO SHIP TO EUROPE AGAIN ASAP AND WE APOLOGISE FOR ANY INCONVENIENCE.
How do I track my order?
Once your order has been shipped by our warehouse team you will receive a second email to let you know that your order is on its way to you. This email will contain your tracking information which can be tracked at one the following links below:
If you are unsure please contact customer services at firstname.lastname@example.org and they will look into this and advise you further.
Please make sure when contacting customer service, that you supply both your order number and tracking number as they will need this to locate you on the system.
What are the current methods of delivery?
|Delivery Method||Average Delivery Time *+||Cost|
|UK Standard Delivery||3 – 5 working days||£3.95|
|UK Next Working Day||
Next working day Order must be placed before 4:00pm Mon - Fri
Both DPD and Royal Mail run a Next Day Delivery Service
|UK Saturday Delivery||Order before 4:00pm on Friday and choose Royal Mail Next Day Delivery||£3.95|
|Click & Collect||Our Click & Collect service can only be delivered to UK Royal Mail Post Offices.||£2.95|
Orders are dispatched Monday- Friday only. (Please note we are closed for business Saturday and Sunday)
All next working day orders placed after 4pm on Friday will be dispatched Monday for delivery on Tuesday.
All next working day orders placed on Saturday & Sunday will be dispatched Monday for delivery on Tuesday.
Next working day orders are not delivered on Saturdays, Sundays or national bank holidays.
UK Next Working Day & Saturday Delivery (when available)
To guarantee UK Next Working Day & Saturday Delivery orders must be placed before 4pm on the day of dispatch.
To guarantee Next Working Day delivery and Saturday Delivery To Northern Ireland and Scotland orders must be placed by 3pm on the day of dispatch.
Please note there are a few exception areas where UK Next Working Day & Saturday Delivery are not guaranteed by 1pm.
- Delivery by 5.30pm the next working day to postcodes:
AB30-56, IV21-28, IV40, IV52, IV54, KW1-14, PA28-38, PH15, PH17-26, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16, (Stromness Town only), GY9 (Alderney), ZE1 (Lerwick), HS3.
- Delivery after two working days by 5.30pm for postcodes:
GY1 3(Herm), GY10 (Sark), HS2, PA61-75, PA78, ZE2-3.
- Delivery after 3 working days by 5.30pm on the third working day to postcodes:
KW16-17, PH30, PH41-44.
- Our Saturday guaranteed delivery is not available to:
GY1 3 (Herm), GY9 (Alderney) GY10 (Sark).
International Delivery Options
Europe & ROI - CURRENTLY UNAVAILABLE
USA, Australia & Worldwide- £15.00 - delivers in approximately 5-25 working days.
Do I need to sign for my delivery?
We can’t be home all the time, in these situations your parcel can be left in a safe place or left with a neighbour at your request. You can add this request to the notes on your order. Do please be aware that any instructions left are only requests and are not guaranteed by the courier service. If it is not possible to fulfil your request a calling card will be left which will include details of how to re arrange delivery.
What time can I expect my delivery?
For all UK orders placed, deliveries can be made anytime between 8am and 6pm.