Returns
This policy applies to GB & NI only. For Republic of Ireland, click here.
Extended Returns for Christmas
We are offering extended returns for the festive period on orders placed between 1st December 2025 and 24th December 2025, excluding sale items.
Please initiate your return through our Returns Portal by 10th January 2026, and return the item(s) to us by 24th January 2026.
Return and Refund Policy (GB & NI)
If you are not completely happy with your purchase, you have 14 days from the date of receipt to initiate a return through our Returns Portal, and a further 14 days to send your purchase back to us (28 days total).
A £2.99 return processing fee will be deducted from your refund unless the item is faulty. Please contact Customer Service if you have received a faulty or incorrect item.
Your original delivery fee will only be refunded if the item you received is faulty or incorrect.
How to Return
Log in to our Returns Portal within 14 days of receipt of your purchase to initiate a return and generate a pre-paid shipping label.
If you don’t see an option to initiate a return, the 14-day cooling-off period has passed and you are unable to return the item(s).
Post cooling-off period, you have 14 days to send the item(s) back to us. To do this:
-
Complete the Returns Form included with your order, noting the item(s) you are returning and the reason(s) why. Place the completed form inside your parcel with the returned item(s).
If you no longer have the Returns Form or a copy of your invoice, please include a handwritten note with your order number, full name, item code(s), item size(s) and the reason(s) for the return.
-
Wrap your parcel securely (in the original packaging where possible), attach the pre-paid shipping label, and take it to your nearest Royal Mail Post Office.
Condition of Returned Items
All items must be returned in their original condition with the tags still attached.
Swimwear can only be returned if the hygiene seal is in place and has not been broken.
Please take extra care when trying on items. We cannot refund any items that are marked, stained, or tainted by body odour or perfume.
Any items that our Quality Control team deem unreturnable will be disposed of and a refund will not be given.
Faulty or Incorrect Items
If your item is faulty or you received the wrong item, please contact Customer Service before initiating a return.
When contacting us, please state your order number, your full name, the item code and the reason for contacting us (e.g. faulty item, incorrect size, incorrect item).
We will advise you on how to proceed. Please note, no alterations should be made to the item before returning it.
For faulty or incorrect items, you will not be charged a return processing fee and your original delivery fee will be refunded.
Refunds
Once your return reaches us, your refund will be issued to your original payment method within 28 days.
The £2.99 return processing fee will be deducted from your refund unless your item is faulty or incorrect.
Your original delivery fee will only be refunded if the item you received is faulty or incorrect.
FAQs
Where is my refund?
Refunds can take up to 28 days. If you have not been refunded after 28 days, please contact Customer Service.
Can I exchange my item?
We are unable to offer exchanges. Please return your item to us for a refund and place a new order through our website.
Why have I been refunded for an item I haven’t received?
In rare cases, due to high demand, an item you ordered may become unavailable. If this happens, we will refund the affected item. If your order contains additional items, the rest of your order will be dispatched as normal, and you will receive an email confirming the change. It will also be noted on the invoice included in your parcel.
This policy does not affect your statutory rights.