Returns

Return and Refund Policy 

 

*Please note we currently have extended our returns period until Monday 23rd January 2023 for orders from 1st November*

 

Unwanted Items

Return items for FREE and tracked by generating a returns label HERE. Please include your order number.

All you need to do is wrap your items securely, attach the returns label and take it to your nearest Post Office or parcel point.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition with the labels attached. If you ordered on or after 1st November 2022 and return your order by Monday 23rd January 2023 you will receive a full refund.

  • Swimwear can only be returned if the hygiene seal is in place and has not been broken.
  • All items must be returned with the tags still attached.

Please take extra care when trying on your new purchases, as unfortunately we can’t refund any items that are marked or tainted with body lotions, perfumes or body odours.

Any items that our quality check team deem as unreturnable will be held in our warehouse for a maximum of 3 weeks, in which the customer must arrange collection for the unreturnable item. If the 3 week mark is surpassed, unfortunately we will have to dispose of the item. 

WHAT SHOULD I DO IF I'VE RECEIVED A FAULTY OR INCORRECT ITEM?

If the item you received is faulty or incorrect please contact customer services via customerservice@threadbare.com. Please quote your order number, full name, item code and reason for contact, i.e. faulty item, incorrect size or item.

We will then advise you on how to proceed with the return. No alterations are permitted to be made to the item. You have until Monday 23rd January 2023 from receipt of the faulty item to return it to us.

WHY HAVE I BEEN REFUNDED WHEN I HAVEN'T RECEIVED MY ORDER? 

In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If this should happen, we will issue a refund to you for the item, and mark this on the invoice enclosed in your parcel. If your order contains additional items, we will dispatch the rest of your order and you will receive an email advising in case of this.

HOW DO I RETURN MY ORDER? 

Post your unwanted items back to us by Monday 23rd January 2023 (extended returns period). Once we receive your return your refund will be processed as quickly as we can.

The link for a Royal Mail prepaid label can be found HERE.

You can take your returns to any Royal Mail Post Office. 

In order to return an item(s), please follow these steps:-

  1. Fill in the Returns Form

Please fill out the form you received with your order stating the items you are returning and the reasons for this. Then enclose this form inside the parcel with your returned item(s).

If you are not able to enclose a return form or copy of your invoice, please write the details on a piece of paper. The details needed would be order number, name, the style references and sizes of garments being returned, and reason for return.

  1. Wrap your item(s)

Please include your returns form in your parcel. Please wrap your items and form securely in the original packaging, generating a free returns label HERE making sure to use your order number.

WHERE IS MY REFUND?

If after 30 working days of returning your item you have not been refunded, please contact us at customerservice@threadbare.com.

CAN I EXCHANGE MY ITEM?

We are unable to offer exchanges. Please instead return your item to us for a refund and you can order again from our website.


Your statutory rights are not affected by our returns policy.