Returns

We accept returns as long as items are in their original condition with the tags still attached.

If you are not completely happy with your purchase, you have 14 days from the date of receipt to initiate a return through our Returns Portal, and a further 14 days to send your purchase back to us (28 days total).

A £2.99 return processing fee will be deducted from your refund unless the item is faulty. Please contact Customer Service if you have received a faulty or incorrect item.

Your original delivery fee will only be refunded if the item you received is faulty or incorrect.

Returns for unwanted items received outside of the stated returns timeframe will not be accepted unless your item is faulty. If your item is faulty, please contact Customer Service.

Log in to our Returns Portal within 14 days of receipt of your purchase to initiate a return and generate a pre-paid shipping label.

If you don’t see an option to initiate a return, the 14-day cooling-off period has passed and you are unable to return the item(s).

Post cooling-off period, you have 14 days to send the item(s) back to us. To do this:

• Complete the Returns Form included with your order, noting the item(s) you are returning and the reason(s) why. Place the completed form inside your parcel with the returned item(s).
• The Returns Form helps us identify your return and process your refund as quickly as possible. If it’s not included, there may be delays in processing your return.
• If you no longer have the Returns Form or a copy of your invoice, please include a handwritten note with your order number, full name, item code(s), item size(s) and reason(s) for the return.
• Wrap your parcel securely (in the original packaging where possible), attach the pre-paid shipping label, and take it to your nearest Royal Mail Post Office.

Please make sure your return is packaged carefully to prevent damage during transit.

We accept returns as long as items are returned in their original condition with the tags still attached.

Swimwear can only be returned if the hygiene seal is in place and has not been broken.

For hygiene reasons, we cannot accept underwear returns unless faulty.

Please take extra care when trying on items. We cannot refund any items that are marked, stained, or tainted by body odour or perfume. 

Our Quality Control team checks all returns when they arrive back with us. To receive a full refund, items must be unworn, unused and returned in the same condition you received them, with all original packaging, tags and labels still attached (for example, shoes should be returned in their original shoebox).

If an item doesn’t meet these requirements, it won’t be eligible for a refund.

We are unable to offer exchanges. Please return your item to us for a refund and place a new order through our website.

If your item is faulty, please contact Customer Service before initiating a return.  When contacting us, please state your order number, your full name, the item code and the reason for contacting us (e.g. faulty item, incorrect size, incorrect item).

We will advise you on how to proceed. Please note, no alterations should be made to the item before returning it.

For faulty or incorrect items, you will not be charged a return processing fee and your original delivery fee will be refunded.

If your item is incorrect, please contact Customer Service before initiating a return.  When contacting us, please state your order number, your full name, the item code and the reason for contacting us (e.g. faulty item, incorrect size, incorrect item).

We will advise you on how to proceed. Please note, no alterations should be made to the item before returning it.

For faulty or incorrect items, you will not be charged a return processing fee and your original delivery fee will be refunded.

Once your return reaches us, your refund will be issued to your original payment method within 28 days.

The £2.99 return processing fee will be deducted from your refund unless your item is faulty or incorrect.

Your original delivery fee will only be refunded if the item you received is faulty or incorrect.

Refunds can take up to 28 days. If you have not been refunded after 28 days, please contact Customer Service.

In rare cases, due to high demand, an item you ordered may become unavailable. If this happens, we will refund the affected item. If your order contains additional items, the rest of your order will be dispatched as normal, and you will receive an email confirming the change. It will also be noted on the invoice included in your parcel.

We are not responsible for any items returned to us by mistake. While we will always try to locate non-Threadbare items and return them to you, this is not always possible and will be subject to a delivery charge. 

Please note that the original return fee will still apply if you send an item to us in error, so please take extra care when packaging your return.